How to Access Us


Covid-19 Appointments Update

Your GP practice is open: but you will notice some differences

We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.

If you need medical advice or treatment, please ring us on 0116 287 1230or, for non-urgent advice or treatment, visit our website and send us your query – our opening hours are 08:00 – 18:30.  If you walk into the practice you must adhere to social distancing; clean your hands and wear a face covering (unless exempt)

Due to coronavirus, how you contact us may be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.

Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk  If you have the NHSApp you can access NHS111 on it.  The app is available on iOS and android.

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them

Attending a face-to-face appointment If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.

COVID-19 Vaccination

The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination

Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.

Your GP Practice Team



Telephone or Video Appointments

All consultations with a GP will be by telephone or video in the first instance. Please ensure you provide a correct contact number for the GP to ring you back on.

If the GP wants to see you face to face they will give you a date and time during the telephone call.

If you have any Covid-19 symptoms DO NOT attend the surgery.



Scheduled Appointments

All scheduled face to face appointments will be booked by a GP following a telephone consultation as above.

Please do not blame the reception staff if they are not able to book you an appointment on demand. We are working hard to protect our staff and patients from Covid-19 and all procedures must be followed.

If you have any symptoms of Covid-19 DO NOT attend the surgery.



Home Visits

If you are too ill to attend the surgery you should call us as early in the day as possible to allow us to organise the services we provide for that day.

Sometimes, a telephone consultation may be appropriate, in which case please leave a contact number.

Following a telephone consultation you may be asked to attend the surgery where we have access to more facilities to treat you.

Lack of transport is not a valid reason to request a home visit.



Repeat Prescriptions

Repeat Prescriptions can be requested using the following methods

  • Online
  • The postal service (you must include a s.a.e). Always allow for delays in postal services
  • At the surgery via the yellow letterbox to the left of the surgery door

Telephone requests are NOT accepted

Please allow 48 hours for your repeat prescription to be issued.

Remember that at weekends and on Bank Holidays it will take longer than 48 hours.


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