How to Access Us


Appointments

All consultations are by appointment only

Please arrive promptly. If you no longer need your appointment please remember to cancel it as someone else may be able to use that appointment time.

You can cancel up to 2 hours before your appointment via TPP Online or the NHS App if you are registered to do so. Alternatively you must telephone the surgery at least an hour before to allow someone else to use the appointment.

Routine appointments can be booked up to 7 days in advance, either at reception, by telephone or on-line via TPP Online or the NHS App if you are registered to do so.

Telephone consultations and assessments can also be provided outside the routine and same day clinics.

Urgent Appointments:  Patients who are too ill to wait for a routine appointment may be offered a Same Day Appointment. Please book these appointments as early as possible so we can plan the Practice daily work. These can only be booked on the day.

Online Consultations: Please register with Engage Consult to send us queries online Engage – Connect Services

Home Visits

If you are too ill to attend the surgery you should call us as early in the day as possible to allow us to organise the services we provide for that day. Sometimes, a telephone consultation may be appropriate, in which case please leave a contact number. Following a telephone consultation you may be asked to attend the surgery where we have access to more facilities to treat you.

Lack of transport is not an acceptable reason to request a home visit.



Telephone or Video Appointments

If you request a telephone or video appointment please ensure you provide a correct contact number for the GP to ring you back on.

If the GP wants to see you face to face they will give you a date and time during the telephone call.

If you have any Covid-19 symptoms DO NOT attend the surgery.



Out of Hours

The Practice is open Monday – Friday 08:00 – 18:00.

We are currently commissioned to provide extra hours on a Wednesday until 19:30 and a Thursday until 19:00.

If the surgery is closed and you need medical assistance please use the following:

  • For help from a GP, call the surgery for their out-of-hours service. For many areas, this will be 111.
  • For urgent medical help, use the NHS 111 online service. If you cannot get help online or you need urgent help for a child under 5, call 111.
  • For urgent dental treatment, call your dentist or use the NHS 111 online service if you cannot contact your dentist or you do not have one.
  • For life-threatening emergencies, call 999 for an ambulance.
  • You can go to an urgent treatment centre (UTC) if you need urgent medical attention, but it’s not a life-threatening situation . UTCs are open at least 12 hours a day, every day – When to visit an UTC
  • Pharmacists are experts in medicines who can help you with minor health concerns. As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains – How your pharmacy can help you


Repeat Prescriptions

Repeat Prescriptions can be requested using the following methods

  • Online – via TPP Online or the NHS App if you are registered to do so
  • The postal service (you must include a s.a.e). Always allow for delays in postal services
  • At the surgery via the yellow letterbox to the left of the surgery door

Telephone requests are NOT accepted

Please allow 48 hours for your repeat prescription to be issued.

Remember that at weekends and on Bank Holidays it will take longer than 48 hours.



Patient Registrations

We are accepting new patient registrations for residents within our practice boundary who are not currently registered with a GP. A map of our boundary can be found on the board in the entry corridor of the practice.

We currently do not accept patients who are not resident within our practice area.

How to register

Come to reception and collect a registration pack. This needs to be taken away and all the relevant forms completed.

**Please do not ask for a pen as we are not giving them out due to Covid**

Once completed, all patients over the age of 16 need to attend in person, with their forms, photo ID and proof of address.

You will be asked to use the machine in the waiting room to record your height, weight and blood pressure which will be added to your record by the nurse. If you need an appointment based on this information you will be contacted.

If you have a Long-Term Illness of regular medication, please inform reception and they will book you an appointment for a new patient check.

Homeless Patients/Patients without ID

If you are currently homeless you are still able to register with a GP.

You can give a temporary address, such as a friend’s address, a day centre or the GP surgery address. Please speak to reception if you have any questions.

You do not need proof of ID to register with a GP, but it might help if you have one or more of the following:

  • passport
  • birth certificate
  • HC2 certificate
  • rough sleepers’ identity badge
  • hostel or accommodation registration or mail forwarding letter

The following websites outline patients rights and responsibilities:

Patients and the public: your rights and the NHS pledges to you

Patient and public responsibilities


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