‘Step up to Great’ Mental Health services in Leicester, Leicestershire and Rutland

The local NHS are investing in and improving the way adult mental health care is delivered across Leicester, Leicestershire and Rutland – and the public is being urged to have their say.

A public consultation launched on – Monday 24 May. Everyone is asked to get involved and help shape future services.

“The Covid-19 pandemic meant we had to quickly change how we worked – introducing temporary measures – to keep service users safe while continuing their care.

We want to know what people think about the proposed improvements we’ve made during the pandemic and whether we should make them permanent.  We also want to talk to people about other plans to improve mental health services.”

Mental health heavily influences our whole health and wellbeing. Now more than ever before it makes sense that mental health, just like physical health, is taken care of and maintained. To do this the NHS locally is investing more in local services to dramatically improve urgent and community care and treatment to improve people’s lives.

The consultation runs until Sunday 15 August 2021. The CCGs want to know what people think about the proposals to improve mental health care.

To find out more about the consultation and what is proposed and why, visit   To request a copy of the questionnaire for you to fill in at home or to arrange to complete it with a member of staff, telephone us on 0116 295 0750 or email [email protected]

For up-to-date news on the consultation, follow us on social media:

Facebook: @NHSLeicester

Twitter: @NHSLeicester  #GreatmentalhealthLLR


From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:

  • the NHS App which you can download from app stores
  • the NHS website
  • 119 – by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than five working days ago. It may take up to seven working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

When you’re planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.


Do you need some advice or have a general admin query?

Why not send your question through our on line consultation tool Engage Consult. You can use the link on the home page of our website or the drop down menu under online services.

You can send photos for the GP to look at if necessary to avoid the need to come to the surgery.

**Please note this is not for medical emergencies or for ordering prescriptions**


The first phase of the NHS Covid-19 vaccination programme has started.

When it is the right time people will receive an invitation to come forward.

For most people this will be a letter, either from their GP or the national NHS.

This letter will include all the information you will need to book appointments, including your NHS number.

Please do not contact the NHS to get an appointment until you get this letter.

Information on the vaccine is available on the NHS.UK website.


NHS Blood and Transplant is running the national COVID-19 convalescent plasma donor programme, and we have a donor centre in Leicester.
We urgently need plasma donations from people who’ve had coronavirus. The donations could save the lives of people who still unwell.

If you’ve had coronavirus or the symptoms, you can donate plasma for a trial which could save the lives of people who are still ill.

Click here to offer to donate.


The latest guidance has been released and anyone entering a GP surgery MUST wear a face covering.

This does not need to be a surgical mask. You can use a scarf or a home made mask as long as your mouth and nose is covered.

Please do not attend the surgery and ask for a mask as these are for staff use only and in limited supply.



If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD).

eRD sends your prescriptions electronically from your GP surgery to a pharmacy of your choice. It’s easy to use and you don’t need a computer or electronic device. Ask your GP or pharmacist to set it up for you.

eRD allows your GP to prescribe your regular medicines for up to a year. It’s reliable, secure and confidential. Your regular prescriptions are stored securely on the NHS database, so they’ll be ready at the pharmacy each time you need them.

Using eRD you can:

• save time by avoiding unnecessary trips or calls to your GP every time you need to order a repeat prescription
• order or cancel your repeat prescriptions online (if your GP practice offers this service)
• pick up your repeat prescriptions directly from your pharmacy without having to visit your GP
• spend less time waiting for your prescription in the pharmacy or GP practice
• save paper – you won’t need a paper prescription to collect your medicine from the pharmacy

For more information about eRD and how it works, ask at your GP surgery or pharmacy, or
visit the NHS website.


If you need an appointment and your GP practice does not have anything available, they may book an appointment for you at a healthcare hub instead, if an appointment is suitable for your particular medical problem.

Please do not go to a healthcare hub unless you have an appointment.

The healthcare hubs are an integral part of the service provided by Leicester City GP practices to improve access to appointments.

The healthcare hubs in Leicester offer convenient appointments during the day, in the evenings, at weekends and on bank holidays.

When your practice is closed, call NHS 111 for advice.  They will clinically assess your condition, and if you need urgent care they can make an appointment for you at one of the healthcare hubs. They can also advise if an alternative service or treatment might be better for you.

Healthcare hub locations

Merlyn Vaz Health and Social Care Centre

1 Spinney Hill Road, Leicester, LE5 3GH

Westcotes Health Centre

Fosse Road South, Leicester, LE3 0LP

Belgrave Health Centre 

52 Brandon Street, Leicester, LE4 6AW

Saffron Health 

509 Saffron Lane, Leicester, LE2 6UL

You can find more information on the following page:

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