The practice approached different users (patients) to be involved in the Patient Reference Group (PRG) function. The method used was to involve different users by age group, sex and ethnic origin. We decided to keep the number to 6 people to make the group functional with the ability of decision making and easily developed robust people to share the practice function in the new reformed NHS.
With this in mind a number of people were approached and the following 6 people were happy to engage with such function: It includes 2 senior members of the community, 1 who provides a local service through the Salvation Army, 1 African, 1 Kosovan and a young mother with NHS links.
George and his wife have lived in New Parks since the 50s and have been patients at the practice since its establishment in 1957. George had a positive contribution over the years with regards to service development and delivery. He has a reasonable insight into the function of the NHS.
Bekim and his wife came to Leicester 10 years ago leaving troubled Kosovo. He and his growing family have been users of the practice for the last 10 years. After difficult early years he became an interpreter for the Kosovan community in Leicester and he continues in this role to date.
David trained and worked as a chemical engineer in Zimbabwe but moved to the UK in 2006. He has been registered with the practice ever since.
Diane is a certified Occupational Therapist and has been living with her family in New Parks for 9 years. She is involved with Sure Start in a variety of functions including the breast feeding support group. She and her family have been users of the practice since they moved to the area.
The PRG was established in late January but due to commitments had its inaugural meeting on the 7th March 2012.
During the meeting Basil Hainsworth explained the purpose of the PRG in detail as well as the terms of reference and how the practice will communicate with the group.
The group were happy with the lay out of the website and acknowledged the simplicity, clarity and easy to navigate site. The group then discussed the patient survey including the areas it would cover. They were all in agreement with the simple, easy to answer survey and in particular the areas that were covered including access, trust and taking into account the demographics of patients.
It was generally felt that the group is very representative of the practice population in particular having 2 senior members of the community who were involved in several local projects. It also involves the presence of representatives from different ethnic origins and a young mother who is also involved in services for the pregnant and young mothers. There was a general agreement that the patient survey would be a starting point for the group and in time they will be involved more in identifying practice population needs and how the practice takes this into account in informing the commissioning process for the City of Leicester.